Nios4 Ticketing System to manage requests of technical assistance

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Ticketing is the tool with which to manage requests for Assistance and technical maintenance both via the App and completely integrated into the Web version of the program for filling work reports. The indispensable tool for managing customer requests from various channels such as email, telephone, whatsapp and grouped under a single customer card to keep track of them.


Ticketing available for all management systems born from the Nios4 Platform: D-TEC, ReportOne, PocketSell and Nios4 Templates. You know that it is Customizable, you can insert your logo and your contact details in the Ticketing portal and you can modify the system entries by organizing it in order to respect your way of working. Ticketing adapts to you, not the other way around.

For you Company: Organize. Plan. Monitor the historicity of each customer

Have you ever thought of managing customers and their requests with a ticketing system that acts as a bridge between customers and technicians at work in the field.

Customer side: SIMPLE

With our Ticketing system you can give your customers autonomy to access their portal by registering, providing them with a link and, then enter their assistance requests by opening a Ticket indicating all the details and the priority of the assistance to be requested. The Customer monitors the progress of the assistance from his portal.

Technician and Secretary side: CUSTOMIZED

The Secretary or the Technician sees all the requests for assistance new and already in progress, to whom they are assigned, at what point they are, the priority of the intervention. They can organize assistance in the field, update the progress of the Tickets, giving feedback to the Customer until the intervention is resolved.

 

How Nios4 solves your Customer management

You are a freelancer and you work alone, you do not have the time to directly manage Customers especially if they call while you are doing maintenance at a customer premise. In this case, either you do not reply immediately or you reply but you are unable to write down the problem / the customer / his contact details. In the meantime, you have lost time during assistance and risk not getting the job done on schedule. 
 

CHEAP

Don't worry, we have the right solution for you using D-TEC-> you know that Ticketing is free for D-TEC, just install the package and request the activation.Your customer will be satisfied with the management of his requests and will independently verify the progress of the work thanks to the ticketing of the Nios4 platform.
 
 
                                         Activate Ticketing for Nios4 

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